Traditional contact center software – expensive, tied to specific hardware, requires on-site agents. That doesn’t exactly scream flexibility or ease-of-use. Apparently, neither Avaya nor Google thought so either. As Chromebooks have become more popular, their advantages (and limitations) have become more important. A major advantage to the Chromebook is that... read more →
Nov
03
Oct
13
In 2007, PricewaterhouseCoopers made a projection about the future – large corporations will have gone green; technology will pervade every single business and leisure activity; lines between on-site and off-site employees will be blurred to the point of non-existent. Now eight years out from the initial report and five years... read more →
Sep
04
Tools for business collaboration have made knowledge transfer and communication the driving forces behind the midsize and small businesses of today. Operators of mid-market businesses need both internal and external collaboration to get things done, be it the planning of the next huge project or responding to inquiries made by... read more →
Aug
12
Imagine a hacker, comfortably sitting at home, miles away from you, decides to commandeer your vehicle. They turn on the cold air, turn the radio to some local station, and kill your accelerator. Now stop imagining it, because it actually is possible. The Internet of Things, or IoT, is the... read more →
May
28
Just over a month ago, the Apple Watch made its debut on the wearables market. Love it or hate it, there’s no doubt that it changes the market in terms of what users will come to expect from their smart watches. Much more than a device for receiving notifications or... read more →
Mar
31
Voice over IP (VoIP) is just a phone call over the internet, right? Some describe VoIP as nothing more than an application that rides the data network. True, it is voice data sent over IP traffic, a digitized phone call that rides the internet, but it becomes so much more... read more →