Identifying Information
In general, you can visit this site without telling us who you are or providing any information about yourself. In some areas of this site, we ask you to provide information that will enable us to offer services upon your request, assist you with technical support issues or to follow up with you. Generally, Altura requests identifying information when you:
- Request Information.
- Use our Service Portal to place a service ticket.
- Provide feedback to an online survey or tell us about an idea or suggestion.
- Participate in a promotional offer.
- Request information or files from technical support or customer service.
In these instances, Altura will ask for some information like your name, address, e-mail address, phone number, customer id and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter or other mailing from us, you will always be able to “unsubscribe” to these mailings at any time.
What Altura Will Do With Your Information
If you choose to give us information for any of the purposes above, this information is retained by Altura and will only be used by Altura to support your customer relationship with us. We will only contact you if further information is required from you to complete a service.
What Others May Do With Your Information
Altura does not share, rent, or sell any personally identifying information provided through our Site (such as your name or email address) to any outside organization for use in its marketing or solicitations. From time to time, Altura may use agents or contractors who will have access to your personal information to perform services for Altura (such as data base maintenance, etc); however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Altura.
Third Party Links
www.alturacs.com does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.alturacs.com, Altura cannot control, and has no responsibility for, the privacy policies or data collection activities at another site.
Cookies
At times, we will use a feature on your web browser to send your computer a “cookie”. We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our site, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies or indicate when a cookie is sent. However, some functions of the site will not function if you refuse cookies.
Changes To This Policy
Altura may from time to time revise its privacy policy. You should therefore periodically visit this page so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed.
For more information call us at 1-800-654-0715.
