Altura Blog

As we discussed in a previous blog post, self-service support for customers is becoming increasingly more important. Not only do self-service options such as Knowledge Bases (KBs) and Frequently Asked Questions (FAQs) allow customers to resolve their own issues or ask other customers for help (forums), but they cut down... read more →

Rarely will a single business application do everything that you or your employees desire. There is always a balance you have to strike between cost, features, and usability. Users of varying technical skill have to be able to use it; it needs to be feature rich enough to meet the... read more →

Online self-service support is not only a growing trend in customer service; it is increasingly a growing demand. Customers prefer to be able to gain immediate, accurate, and easy-to-use support, without the hassle of having to find a phone number and wait in a queue while the minutes tick by.... read more →