Organizations are under tremendous pressure to cut costs and streamline operations. Fortunately migrating technology to the cloud can deliver both, along with other benefits. However, this can cause problems for secure document exchange workflows when telephony is migrated to the cloud and analog fax machines can’t make the leap.

OpenText™ XM Fax™ in the cloud reduces costs, frees up IT staff for other tasks, migrates fax costs from CAPEX to OPEX, and includes high availability with georedundancy. Not only that, but it solves a key problem that organizations face when transitioning to cloud PBXs: losing onsite telephony for traditional fax machines without an alternative.

Moving faxing to the cloud takes maintenance, repairs, and software updates with it. Your IT staff are spared the effort and knowledge needed to administer core processes so they can spend their time on more strategic projects.

XM Fax provides a centralized record of usage with analytics delivered via an intuitive dashboard. This allows administrators to see at a glance how the solution is being utilized by your organization on a daily, weekly, monthly, or annual basis.

Streamlines workflows with broad interoperability

XM Fax connects to all mail servers (including Microsoft Exchange), Microsoft Outlook, a wide variety of MFPs (Xerox, Toshiba, Ricoh, Sharp, Lexmark, HP), and both Android and iOS mobile devices. XM Fax also allows users to send confidential information by fax directly from Epic, NextGen, and Allscripts EMR/EHR solutions. A variety of APIs, webservices, and custom python scripting are supported for further integration into processes.

Integrates with cloud PBXs

The world’s most successful organizations aren’t just migrating software and storage to the cloud, but communications as well. While moving your PBX offsite can lead to real savings, it can potentially break the chain of telephony that your faxing relies upon. Additionally, softphone applications like Microsoft Teams and Cisco Webex do not have fax capabilities. Moving your faxing to XM Fax in the cloud solves that problem by transitioning to cloud fax telephony, eliminating cost and onsite complexity.

Increases security and decreases compliance risks

Faxes sent and received through XM Fax in the cloud are all handled in secured, enterprise-grade hosting facilities that are georedundant, and offer built-in high availability and disaster recovery. Incoming faxes are then routed directly to the inbox of the recipient (via ANI, DID, CSID, DTMF, or bar codes), avoiding unauthorized access or exposure.

The XM Fax cloud is ISO/IEC 27001:2013 and PCI DSS certified (among other security certifications). Connections between your organization and the cloud facility are transmitted using the following security protocols:

• HTTPS for web connectivity
• FTPS, SCP, and SFTP to route fax image files to customer folder destinations
• SSLIOP for the Windows client (SendFAX) to submit faxes
• TLS encryption is available for email communication.