Avaya’s Communication Platform as a Service (CPaaS) offers prebuilt applications that make it easier than ever to communicate with your customers. One prebuilt application is called Avaya Cloud Notification Solution (ACNS) Chat.  ACNS Chat enables you to accept SMS messaging on any existing DID or 800 number. Simplify processes without complex programming or integrations and get right down to business and provide more complete customer experiences. ACNS Chat is cloud-based, easy to deploy, and available on a subscription basis, with little or no up-front cost or unnecessary technology upgrades.