Moves, Adds and Changes (MACs)

A strong Move, Add, Change (MAC) request process is essential for lessening the burden on the IT department. The complexity of a MAC request depends on the scope of the project, the skills available and the business needs. Altura can address any number of tasks, including:

  • Network relocation
  • New account setup
  • Hardware or software upgrades
  • Equipment swaps or replacements
  • User account/access changes

Altura Managed Service Plans allow flexibility to our customers to customize their service plan to meet their budget and tolerance for risk. We include delivering unlimited remote software MACs and onsite hardware MACs that otherwise would be performed by your internal staff or outsourced on a T&M basis, saving you time and money. Our technical engineers average over 16 years of voice and data experience and are the number one reason Altura has been selected the number one maintenance service provider for 9 consecutive years. We offer dedicated on site technical support to handle all of your support requirements.