Call Center Assessment Offers
BASELINE ASSESSMENTS:
OPTION 1: TECHNOLOGY
We remotely access and retrieve technology system information. This assessment is performed for a single site:
- Retrieve data
- Provide base reports
- Basic recommendations
- Scope for separate project to perform remediation if needed
OPTION 2: ROUTING
We remotely access and retrieve call flow system information. This assessment is for a single site with up to 100 agents:
- Obtain call flow information
- Provide call flow documentation
- Identification of potential issues and recommendations
- Scope for separate project to perform remediation if needed
COMPREHENSIVE OPTIMIZATION:
OPTION 3: CONTACT CENTER OPTIMIZATION ASSESSMENT
Optimizing your contact center has never been easier! Altura provides a comprehensive remote and on-site assessment that includes a review of your organization, facilities, agent calls, agent focus group, quality team, supervisor observations and technology.
We provide answers to these important questions:
- How can we improve our call center productivity and agent efficiency?
- Which contact center technologies are the right ones to invest in?
- Do we need additional call center training?
- Should we use monitoring software, speech analytics, dashboards or other tools to a greater degree?
- Can we improve efficiencies with our current systems in order to improve reporting?
- How can we drive revenue and improve client satisfaction using today’s multi-channel capabilities?
- Do we need to revise our IVR scripting, branching and call routing?
- How can we improve our CTI and CRM integration?
Altura provides an executive report of our findings and a roadmap to optimize your call center.
Case Study: Regional Transportation Agency 
Case Study: Global Manufacturer 
Case Study: Large Healthcare Facility 
SCHEDULE YOUR CONTACT CENTER ASSESSMENT TODAY!
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