ALTURA & AVAYA’S VIDEO SERIES: PART 5
In part 5 of our 8-part video series, we focus on Future Healthcare Applications. Mr. Peter Johnson, a leading Healthcare executive who previously served as Dartmouth-Hitchcock’s Medical Center CIO for 26 years, shares his critical observations on how his partnership with Altura and Avaya benefited his organization:
“I’d like to talk about some of the things that Avaya and Altura are going to do with respect to the future and our ability to bring applications that are relevant to the healthcare marketplace.
First, we have many systems in healthcare that are unique, like Nurse Call Systems, that we want to see and are expecting to see highly integrated back-end with our base equipment and infrastructure and technical infrastructure, and this is something that they can do for you.
Voicemail and email, often times these are very important things that we rely on in healthcare. We certainly did in our organization. I think this continued reliance on how to bring that together: voice-to-text, text-to-voice, is an important piece as we think about it in the future. Simultaneous ringing when you want to have an employee working from home answering the phones.
Again, one of the trends in healthcare is to be much more decentralized in the workplace. And to have people in remote areas actually provide the coverage from a place that they’re not at.
Patient services and appointments are critically important. Alerts, reminders, and notifications. We see all of this unfolding in the future. Their systems will embed this and allow us to have the flexibility to deploy what we want to do, when we want to do it, in the way we want to do it, that makes the most sense.
Wi-Fi in-building and wireless activities are critically important as we move forward. Again, this is an expected infrastructure within all healthcare and is important for bring-your-own device, which is an activity that many people are now bringing into healthcare. And you want to encourage that in the future by having the right amount of security and confidentiality and provide that kind of capability for the visiting doctors, the visiting nurses, the patients, and the patient’s families in a way that’s consistent that’s efficient, effective, and makes the most sense.”
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