By Laura Bassett | (printed with permission from Avaya) Consider this! 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be... read more →
By Barnard Crespi , Datatel Communications, Inc. Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on... read more →