The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing... read more →
Part Three in a Series Highlighting Altura and Our Partners’ Dedication to Support Our Customers In Part One and Part Two of our series, we featured Altura’s support and the commitment made... read more →
There are some important questions you may want to ask yourself regarding your contact center and how you interact with customers: You're meeting customers' needs, but are you exceeding their... read more →
By Jim Lagger What is “omnichannel” and why is it important? Both good questions in today’s fast-paced, video game, I need it now! culture. Choice of how customers connect with... read more →
Click here to read more about Avaya's 7 Trends for Call Center Effectiveness As a leading provider of innovative call center solutions and services, Altura has the ability to... read more →
Call Center Optimization and Digital Displays Enhance Productivity Make Your Call Center More Productive FULLERTON, CA, October 16, 2017 - Altura Communication... read more →