Part Three in a Series Highlighting Altura and Our Partners’ Dedication to Support Our Customers

In Part One and Part Two of our series, we featured Altura’s support and the commitment made by our employees to help customers weather the Covid-19 crisis. In our third and final entry, we will highlight how these actual, easy-to-deploy solutions helped our customers and how they may potentially help you as well.

Altura is one of Avaya’s largest Diamond Business Partners and has maintained long-term relationships with large enterprise customers nationwide. Altura and Avaya collaborated on ways to best support our mutual customers during the Covid-19 crisis, such as transitioning workforces and enabling contact centers to function remotely. This was possible with Avaya’s no cost and free trial offers which Altura continues to extend to customers and prospects.

These solutions have already been put into effect in the recent weeks for many of our customers. For example, EC500 (call-forwarding to cellphones), and One-X Agent (integrated telephony softphone solutions), were implemented for the numerous remote workers at a large medical center that needed to transition their employees as quickly as possible.

Altura Field Engineer Kevin Curran noted, “There has been a lot of work going on the last few weeks by the entire IT and telecom department. Between re-routing, configuring EC500, One-X communicator, and One-X agent, we were just trying to get as many people as possible to work from home as we could, while ensuring the customers security requirements were met.”

Avaya’s One-X Communicator is easier and faster to implement with a shorter turnaround time than a traditional VPN phone. “I suggested the customer use One-X Communicator instead of trying to setup a VPN phone,” explains Altura Field Engineer John Scharf, who assisted two large healthcare providers. “I presented the software, showed the customer how to set it up, and tested.”

In addition to EC500, and One-X Communicator and Agent Solutions, Avaya Aura® Agent Desktop (AAAD), Avaya Spaces, and Avaya Cloud Office were used in a number of deployments throughout the country.

For one state government, Altura set-up over 500 agents to work remotely to ensure service to constituents was uninterrupted. We also assisted with expanding call center operations to support collecting data and increased responsiveness to the community for Covid.

For many non-profit organizations, Avaya Spaces provided an immediate opportunity to utilize video conferencing and web meetings free of charge.

Avaya Cloud IVR and CPaaS provide customers with an immediate scalable option that improves supporting more customers and enabling self-service options with relative ease. This is currently available to customers in pre-packaged offers to streamline implementation.

Security of sensitive information is always top priority. For these deployments, Altura and Avaya include safeguards to protect sensitive information, adhere to enterprise security protocols, and ensure compliance.

Bob Blazek, President and CEO of Altura stated, “I am amazed at what our organization has been able to accomplish in such a short time. Through the efforts of employees such as Kevin Curran, John Scharf, and many others, we have been able to assist our customers in a time of need, and I would like to personally thank them for everything they are doing!”

As part of your business continuity planning, you can depend on Altura for your Avaya, Nortel, and Fujitsu voice and network support needs. For more information please click here.