Altura Blog

Aug 12

E911: Why You Need to be Compliant

In the past twenty years, the way 911 calls are routed has changed and evolved.  For businesses, it is crucial to ensure that workers dialing 9-1-1 using their company-wide communication devices can be located in an emergency. And with more remote workers than ever, it is important that your organization... read more →
Jun 29
How AI Benefits Your Contact Center

How AI Benefits Your Contact Center

When operating your contact center, you may undergo many options and strategies to find the right solution to serve your customers best. After all, you are in the business of answering their questions and always ensuring their satisfaction. But how do you do that when your contact center is overcomplicated?... read more →
Jun 14

7 Trends in Contact Centers – Revisited

The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing the value of every customer. Several years ago, Avaya released a study of seven trends in contact centers. Nearly ten... read more →
May 26
healthcare technology

Healthcare Technology – Where We Are and What’s to Come

The healthcare industry faced unprecedented struggles over the last year, which resulted in some pain points as well as breakthrough innovations in technology that changed the landscape forever. The industry is continuing to evolve at a rapid pace - here are a few areas to keep your eye on. Provider... read more →
May 06
Apr 26
WFO mistakes to avoid

8 Common Mistakes to Avoid When Implementing WFO

This piece is posted with permission from Waterfield Technologies By APRIL BOCK, Implementation Consultant, Waterfield Technologies Implementing a Workforce Optimization Suite can be exciting. However, planning for a smooth implementation can be time-consuming and challenging, especially when it comes to aligning expectations. It’s common for the team responsible for deployment... read more →