Hindsight is 20/20…

This is a true story from leading technologist. “I bought a used pick-up truck that came with one key. I thought about going to my local hardware store to have a spare made but never did. Instead, I threw caution to the wind and when, on a walk along the beach, I lost my only key, a $5 spare became a three-week, $570 truck repair.”

For those in the Information Technology sector, being proactive demands that issues are discovered and fixed before they negatively impact your company operations. It requires that, while you hope for the best, you plan for the worst. Partnering with a managed services provider reduces the risk of outages and down time. Altura’s Managed Services team assumes the responsibility of 24-hour monitoring to mitigate your risk, and ensure the health of your Unified Communications (UC).

“Information Technology is critical to business competitiveness; however information technology is not the business itself” – Jack Welsh, former Chairman and CEO of General Electric 1981 – 2001

By shifting core responsibilities to an external IT support team that you trust, you will free up valuable internal IT staff to focus on strategic initiatives and projects that drive your business.

AlturaEdge Managed Services takes care of the day-to-day support including business application systems, network operation and maintenance, IT service desk, and vendor management. Our professional NOC staff is available 24×7 to rectify issues immediately, providing our customers peace of mind during off hours.

Managed Services Engineer Steve Champeau adds, “With so many critical operations depending on the customer’s UC environment, an advanced monitoring solution like AlturaEdge Managed Services will reduce downtime so that your company’s productivity does not suffer.”

Important takeaways:

• It’s always better to manage an incident before it becomes a major problem.
• Proactive incident management is far less costly than unpredictable problem resolution.

Contact the AlturaEdge Managed Services team today to discuss how you can become more proactive in managing your Avaya system!