Altura contacted 30 leading healthcare organizations nationwide in order to learn if technology had a role in improving patient engagement from a nursing perspective. Here is what we learned:
Does your organization have a patient-centered communications strategy that includes greater use of technologies designed to update patients and their families of status changes via secure text or chat?
![Survey Question 1](https://alturacs.com/wp-content/uploads/Survey-Question-1.png)
Regarding care coordination, does your organization have a secure multi-modal communication system that connects patients, physicians, care coordinators and payers throughout a bundled care event?
![](https://alturacs.com/wp-content/uploads/Survey-Question-2.png)
How would you rate your current use of technology to improve patient care?
36% Our technology must be assessed in order to determine what enhancements are necessary
32% Our technology is patient centered and has been enhanced within the last 3 years
32% We have plans to review technology enhancements within 6 months to 1 year
Please select one item that presents a concern in your current Nursing function:
36%
29%
19%
8%
8%
Workflow improvements
Reducing redundant processes
Reporting and analytics
Patient communications
Nurse efficiency
![stethoscope](https://alturacs.com/wp-content/uploads/stethoscope.png)
What suggestions would you make related to improving your current nurse call applications:
32% I would like the ability to convert voice messages to text and be able to read and respond in real time
32% Our nurse call application is over 5 years old and may be outdated
25% We do not use a nurse call application
11% Our nurse call application is relatively new and provides speech to text and chat capabilities on the same device
CNO Survey Conclusions
- Heath care organizations will become more patient-centered when they have a strategy that incorporates the use of technologies that are HIPAA compliant and easy to implement.
- 2 of out 3 respondents indicated that technology in their organization needs to be assessed.
- Making workflow improvements and reducing redundant processes was cited as a top concerns among Nursing executives.
- Nearly 2 out of 3 respondents indicated a desire to see nurse call applications improved.
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