Tools for business collaboration have made knowledge transfer and communication the driving forces behind the midsize and small businesses of today. Operators of mid-market businesses need both internal and external collaboration to get things done, be it the planning of the next huge project or responding to inquiries made by... read more →
Sep
04
Aug
12
Imagine a hacker, comfortably sitting at home, miles away from you, decides to commandeer your vehicle. They turn on the cold air, turn the radio to some local station, and kill your accelerator. Now stop imagining it, because it actually is possible. The Internet of Things, or IoT, is the... read more →
May
28
Just over a month ago, the Apple Watch made its debut on the wearables market. Love it or hate it, there’s no doubt that it changes the market in terms of what users will come to expect from their smart watches. Much more than a device for receiving notifications or... read more →
Mar
31
Voice over IP (VoIP) is just a phone call over the internet, right? Some describe VoIP as nothing more than an application that rides the data network. True, it is voice data sent over IP traffic, a digitized phone call that rides the internet, but it becomes so much more... read more →
Jan
06
As we discussed in a previous blog post, self-service support for customers is becoming increasingly more important. Not only do self-service options such as Knowledge Bases (KBs) and Frequently Asked Questions (FAQs) allow customers to resolve their own issues or ask other customers for help (forums), but they cut down... read more →
Dec
03
Rarely will a single business application do everything that you or your employees desire. There is always a balance you have to strike between cost, features, and usability. Users of varying technical skill have to be able to use it; it needs to be feature rich enough to meet the... read more →