Altura Blog

Jul 10
Healthcare Technology Insights Survey Results

Healthcare Has Much to Learn from Patients!

Healthcare Technology Insights Survey Results Altura recently sponsored and hosted an interactive discussion at The Healthcare IT Analytics Summit in Baltimore, MD on June 21st featuring how technology is being used by leading healthcare organizations to increase revenue. We conducted a survey of healthcare professionals around these talking points and... read more →
May 01
Health Care Summit

John Orton, Avaya Inc., to speak at Healthcare IT & Analytics Summit

Altura is proud to present John Orton, US Healthcare Leader from Avaya, Inc., to discuss Advanced Communications, Analytics, and Artificial Intelligence at the Healthcare IT & Analytics Summit June 21-22 at the Grand Baltimore in Baltimore, MD. Swipe Left or Swipe Right? Advanced Communications, Analytics, and Artificial Intelligence In a... read more →
Apr 12
The Healthcare Industry and Workflow Solutions

The Healthcare Industry and Workflow Solutions

A Match Made in “Tech-Heaven” by James Lagger United States healthcare providers are experiencing unprecedented pressures from a number of social, economic and political demands. These include: State and Federal budget cuts, Medicare/Medicaid reimbursement reductions, rising “Boomer” healthcare costs and, most recently, demands for cost- effective, outcome-based patient care practices and... read more →
Mar 01
IVR Payments Save Your Organization Thousands of Dollars a Year

IVR Payments Save Your Organization Thousands of Dollars a Year

  By Barnard Crespi , Datatel Communications, Inc. Our tech-savvy, consumer-based culture relies heavily on flexible, simple, accessible payment options when making purchases and obtaining services. One of these solutions is payment by telephone - a process that typically involves calling a customer service department and relaying important and valuable... read more →
Feb 28
Why 24/7 Payments By Phone Matter

10 Key Customer Experience Predictions for Success

By Laura Bassett | (printed with permission from Avaya) Consider this! 40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. But how do they know where to start? To gain a better understanding, we... read more →
Feb 12
Why 24/7 Payments By Phone Matter

Why 24/7 Payments By Phone Matter

By Barnard Crespi , Datatel Communications, Inc. Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on their terms and in their own time. This has driven businesses to offer 24/7 online customer service, around-the-clock telephone customer... read more →