Altura Blog

Sep 08
Altura Call Center Assessment

Does Your Call Center Need a Tune-up?

It's About Customer Experience and a Return on Investment! Here are some common questions that Call Center Managers, Call Center Directors, Director of Operations and even a COO may be asking regarding your internal contact center or call center: How can we improve our call center productivity and agent efficiency?... read more →
Aug 29

ALTURA – MUTARE ANNOUNCE PARTNERSHIP

FULLERTON, CA, August 28, 2017 /24-7PressRelease/ -- Key enterprise verticals such as healthcare face compliance issues that pose challenges as to how new technologies are implemented. With hundreds of healthcare clients, Altura Communication Solutions is well versed on HIPAA compliance and is constantly engaged with customers who seek better management... read more →
Jul 24

AVAYA RESTRUCTURING UPDATE

Second Exclusivity Extension Motion Requested by Avaya – Goal to Complete Restructuring within 90 Days On July 13th, Avaya filed a second motion seeking to extend the exclusivity period by 60 days to the 16th of September.  Extending Avaya’s exclusivity period helps keep stakeholders focused on negotiating the terms of... read more →
Jul 05
SIP TRUNKING FOR ENTERPRISE

SIP TRUNKING FOR ENTERPRISE:  WHAT ARE YOU WAITING FOR?

By Larry Carlson So, you have considered implementing SIP Trunking but just have not made the switch.  According to Gartner, enterprise can potentially realize a cost savings of up to 50% by implementing SIP Trunking.  This includes Government, Healthcare, Education and other leading enterprise verticals.  Keep the advantages that your... read more →
May 05
3 Healthcare Technologies that are changing

3 Healthcare Technologies that are changing Patient Care in 2017

By Mark Izumi As healthcare looks to technology to improve patient care and to help with cost containment, 3 technologies noted by ECRI Institute, a nonprofit organization, dedicated for over 50 years of applied scientific research to discover which medical procedures, devices, drugs, and processes are best, all to enable... read more →
Apr 04