Companies go through many changes over a period of years and your Unified Communications (UC) infrastructure must be able to support your communication needs with growth or unforeseen business challenges. It is recommended that with these changes in your business that you stay up to date and do a periodic review to ensure that your telephony and data networks are receiving attention and review for possible firmware and software updates. Often companies do not have a routine established for periodic reviews and this can lead to missing important updates.

Why is this important?

Missing a firmware or software update can cause issues related to security and/or system performance. This may drastically impact your UC functionality. For enterprise size organizations, this can cause undiagnosed complications.

We can help!

There are easy ways to stay ahead of the curve and eliminate these types of issues from occurring:

• Conduct an annual review of your UC infrastructure. Altura, for example is one of Avaya’s largest Diamond business partners and offers proactive managed services, has a nationwide NOC, and offers maintenance and support plans that protect your UC infrastructure and investment. This can include advanced reporting and monitoring of your entire system.
• Responsive Support. Has your business partner become a stranger? Altura knows each of our customers by name and face with many in our customer family having been with us for 10, 15, and even 20 plus years! This includes many healthcare, government, financial, education, and other customer segments.
• You need flexibility. Altura is proud to offer all Avaya support/maintenance plans and is flexible allowing you to choose to call our National Operations Center (NOC) or providing Avaya direct support – you choose.

When you are faced with acquiring new or renewing your current support and maintenance, Altura recommends that you investigate tailoring a plan to your specific needs. Altura offers a comprehensive Support and Maintenance evaluation. This involves our dedicated support team accessing your current Avaya system and providing you with a detailed review to ensure that your system is running at peak performance. Unfortunately in many cases, your UC system may not have received the proper updates or may be “too little or too much.” In this case, we provide you with a clear understanding of what can be done to “right size” your Avaya support and maintenance. As part of Altura’s review process and record clean-up we have been able to save customers 5-20% off the cost of support and maintenance.

Altura employs Avaya certified technicians and engineers that provide national support from our 22 service/support locations. Learn more how Altura can help “right size” your support and maintenance.