When operating your contact center, you may undergo many options and strategies to find the right solution to serve your customers best. After all, you are in the business of... read more →
The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing... read more →
The healthcare industry faced unprecedented struggles over the last year, which resulted in some pain points as well as breakthrough innovations in technology that changed the landscape forever. The industry... read more →
Innovative hospitals and healthcare facilities are transforming business processes using communications technologies that have never been available, until now. Avaya offers turn-key HIPAA compliant solutions that can be deployed over the... read more →