When operating your contact center, you may undergo many options and strategies to find the right solution to serve your customers best. After all, you are in the business of... read more →
The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing... read more →
Part Three in a Series Highlighting Altura and Our Partners’ Dedication to Support Our Customers In Part One and Part Two of our series, we featured Altura’s support and the commitment made... read more →
There are some important questions you may want to ask yourself regarding your contact center and how you interact with customers: You're meeting customers' needs, but are you exceeding their... read more →
By Jim Lagger What is “omnichannel” and why is it important? Both good questions in today’s fast-paced, video game, I need it now! culture. Choice of how customers connect with... read more →
Click here to read more about Avaya's 7 Trends for Call Center Effectiveness As a leading provider of innovative call center solutions and services, Altura has the ability to... read more →