When operating your contact center, you may undergo many options and strategies to find the right solution to serve your customers best. After all, you are in the business of... read more →
The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing... read more →
Part Three in a Series Highlighting Altura and Our Partners’ Dedication to Support Our Customers In Part One and Part Two of our series, we featured Altura’s support and the commitment made... read more →
By Barnard Crespi , Datatel Communications, Inc. Today’s consumers expect to be able to buy and receive services when it is convenient for them. Consumers want to do business on... read more →