In the past twenty years, the way 911 calls are routed has changed and evolved. For businesses, it is crucial to ensure that workers dialing 9-1-1 using their company-wide communication... read more →
When operating your contact center, you may undergo many options and strategies to find the right solution to serve your customers best. After all, you are in the business of... read more →
The traditional call center has become obsolete. Organizations today need to reach their customers using the communications channels they want – while also cutting costs, improving agent efficiency, and maximizing... read more →
The healthcare industry faced unprecedented struggles over the last year, which resulted in some pain points as well as breakthrough innovations in technology that changed the landscape forever. The industry... read more →
It is often said that one cannot move forward until they look back. As we all begin to emerge out of the Covid-19 cocoon and figure out how to... read more →
This piece is posted with permission from Waterfield Technologies By APRIL BOCK, Implementation Consultant, Waterfield Technologies Implementing a Workforce Optimization Suite can be exciting. However, planning for a smooth implementation... read more →