Traditional contact center software – expensive, tied to specific hardware, requires on-site agents. That doesn’t exactly scream flexibility or ease-of-use. Apparently, neither Avaya nor Google thought so either. As Chromebooks... read more →
In 2007, PricewaterhouseCoopers made a projection about the future – large corporations will have gone green; technology will pervade every single business and leisure activity; lines between on-site and off-site... read more →
Tools for business collaboration have made knowledge transfer and communication the driving forces behind the midsize and small businesses of today. Operators of mid-market businesses need both internal and external... read more →
Imagine a hacker, comfortably sitting at home, miles away from you, decides to commandeer your vehicle. They turn on the cold air, turn the radio to some local station, and... read more →
Just over a month ago, the Apple Watch made its debut on the wearables market. Love it or hate it, there’s no doubt that it changes the market in terms... read more →
Voice over IP (VoIP) is just a phone call over the internet, right? Some describe VoIP as nothing more than an application that rides the data network. True, it is... read more →