As we discussed in a previous blog post, self-service support for customers is becoming increasingly more important. Not only do self-service options such as Knowledge Bases (KBs) and Frequently Asked... read more →
Rarely will a single business application do everything that you or your employees desire. There is always a balance you have to strike between cost, features, and usability. Users of... read more →
Online self-service support is not only a growing trend in customer service; it is increasingly a growing demand. Customers prefer to be able to gain immediate, accurate, and easy-to-use support,... read more →
Just six months after the disclosure of Heartbleed, a security bug in OpenSSL’s TLS heartbeat extension that allows hackers to essentially ping a server or client for information stored in... read more →