It's About Customer Experience and a Return on Investment! Here are some common questions that Call Center Managers, Call Center Directors, Director of Operations and even a COO may be... read more →
FULLERTON, CA, August 28, 2017 /24-7PressRelease/ -- Key enterprise verticals such as healthcare face compliance issues that pose challenges as to how new technologies are implemented. With hundreds of healthcare... read more →
Second Exclusivity Extension Motion Requested by Avaya – Goal to Complete Restructuring within 90 Days On July 13th, Avaya filed a second motion seeking to extend the exclusivity period by... read more →
By Larry Carlson So, you have considered implementing SIP Trunking but just have not made the switch. According to Gartner, enterprise can potentially realize a cost savings of up to... read more →
By Mark Izumi As healthcare looks to technology to improve patient care and to help with cost containment, 3 technologies noted by ECRI Institute, a nonprofit organization, dedicated for over... read more →
We have heard about how the digital transformation is dramatically changing how we communicate, collaborate, and do everyday tasks. What we didn't comprehend is the incredible impact digital transformation has... read more →